AG Parts Return Material Authorization (RMA) Form - AGI Group and Subsidiaries
PLEASE DO NOT USE THIS FORM TO RETURN A CORE PART!!!
If you need to return a core part, please email firstname.lastname@example.org for return instructions.
AGParts strives to provide its customers with products of the highest quality.
In the event you are not completely satisfied with your purchases and would like to return your items for replacement or credit you will first need to obtain an RMA number.
To apply for an RMA number, simply click the RMA request button below and fill out our RMA Request Form. It is important that customers fill out this information as complete and accurately as possible as to ensure the timely processing of their return.
Once submitted, the RMA request will be reviewed by one of our customer service representatives. Upon approval an email containing the RMA number and return shipping instructions--including the address for which you are to return the part, will be sent to the email address that has been provided in the request.
Note: If you have not received an RMA number within 2 business days, please call 724-838-9588 Option 3.
Please be sure to write your RMA number on the outside of the package that you are returning, in addition- please include a print out of the e-mail that you will receive upon approval- inside of your shipment.
AGParts Return Policies:
ALL Returns for credit, must have an RMA number issued prior to return-in order to track your return and credit data. *Product received at our facility without RMA number documentation, will be returned to sender--via your shipping account.
Our parts are serialized with a distinctive inventory sticker. This is used for AG part ID verification. The removal of this sticker voids any warranties that are described below.
A refund will not be given if we cannot verify that the part being returned is our part via our part inspection process.
Refunds will be issued within 15 business days of part receipt at our location. IF you have not received refund data (and the 15 day time frame has passed) please contact email@example.com for status.
During inspection if you find that your shipment has been short shipped product, you have three (3) business days to report the error via the RMA request form, to receive a refund for the short shipped product.
If a non-LCD part is defective(DOA), you have ( 90) days to request an RMA.
All of our LCD’s carry a one hundred twenty (120) day warranty against defect.
All of our CPU’s carry a thirty(30) day warranty against defect.
If a part is delivered damaged you have ten (10) days to request an RMA*.
If you have received the wrong part(our fault or yours), you have thirty (30) days to request an RMA.
Shipping charges will not be applied to replacement part orders shipped from our facility-if the reason for return is due to AGParts error.
If a customer requests a replacement part and we do not receive the RMA part within (15) days of issuance of an RMA number- the customer will be invoiced for the replacement and the account on file will be charged.
Parts returned due to customer error are subject to a 15% restocking fee.
Products returned as defective/DOA that are found to be non defective during our testing process- will be subject to a 15% recertification fee.
If an approved RMA is not returned within fifteen (15) business days from issuance of your RMA number, the RMA Number will be voided and parts rejected upon arrival.
Special orders may not be eligible for return or may be subject to a higher restocking fee.
AG Parts reserves the right to refuse the RMA part during the receiving/inspection processes, if all conditions are not met as previously stated in our Return Policy
If your purchase appears to have been damaged in transit, please retain all original packaging as it will be necessary to file a claim. If the original packaging cannot be provided, the customers RMA request will be denied. Please select "Damaged by Shipper" as reason for the return on the RMA Request Form.
Note: All damaged RMA requests must be made within 10 days of delivery
I agree to accept the terms and conditions outlined above upon completing the RMA Request Form